Return & Refund Policy

Aurelion Diamonds is operated by EC Aurelion Ltd.

1. Right of Withdrawal

Customers have the right to withdraw from the purchase agreement within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which the Customer receives the product.

To exercise the right of withdrawal, the Customer must inform Aurelion Diamonds of their decision by means of a clear statement (for example by email).

2. Effects of Withdrawal

If the Customer withdraws from the agreement, all payments received from the Customer, including standard delivery costs (if applicable), will be refunded.

Refunds will be processed within 14 days from the day on which Aurelion Diamonds is informed of the withdrawal.

Aurelion Diamonds may withhold reimbursement until the returned product has been received or until proof of return shipment has been provided.

3. Conditions for Returns

Returned products must:

• Be unused and unworn
• Be returned in original condition
• Be returned in the original packaging
• Include all accompanying items, including certificates, boxes, and documentation

The Customer is responsible for proper packaging and secure return shipment.

4. Return Costs

The Customer bears the direct cost of returning the goods, unless stated otherwise.

Aurelion Diamonds is not responsible for items lost or damaged during return shipment.

5. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Bespoke or custom-made jewellery
• Products made according to Customer specifications
• Engraved or personalized items

These exclusions are in accordance with Article 16 of the EU Consumer Rights Directive.

6. Refund Method

Refunds will be issued using the same payment method used for the original transaction, unless expressly agreed otherwise.

No additional fees will be charged for the refund.

7. Damaged or Incorrect Items

If the Customer receives a damaged or incorrect product, Aurelion Diamonds must be notified without undue delay.

In such cases, Aurelion Diamonds will provide appropriate instructions and ensure a suitable solution in accordance with applicable consumer law.

8. Contact Information

To initiate a return or exercise the right of withdrawal, please contact:

Aurelion Diamonds
Operated by EC Aurelion Ltd
Email: concierge@aureliondiamonds.com